KACE Product Support Question

Hide Service desk Queues from some users

07/08/2020 105 views

Hi people.

Any way of hiding Queues from regular service desk users.

I would like to hide some queues from non-admin users.

I want this so users will only see the Queue they need, instead

of having to sort through a list for the right one.

Can't seem to find this option.

Thanks in advance.

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Answer Chosen by the Author


create Labels for the users which are allowed to see the queue and add them to the queue.
Please be aware that you are not able to hide a queue in Adminui

Answered 07/08/2020 by: Nico_K
Red Belt

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  • Updated...
    Thanks Nico.
    I saw the problem. All good now
    Thanks again

All Answers



Actually I  think you can hide the queue from Admin users,  here is the magic button


To stop Admin users accessing the queue, untick this box and make sure that there are no Admin users in the labels for ticket owners.

Also be aware that although Admin users will now no longer have access to the queue, if you log a ticket in their name they will still be able to see the ticket in the enduser console.

Answered 07/08/2020 by: Hobbsy
Red Belt

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