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KACE Product Support Question


K1000 crash - cant find kernel

01/26/2018 975 views
Hi All, my K1000s crashed, i had to manual power it off as it was unresponsive. Kace will not boot, cant find kernel, error while including /boot.menu.rc in the line menu-display is shown. what can I do to resolve this issue?
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  • Hi, I'd recommend you submit a support ticket. That being said, next time you have an issue like this please avoid power cycling the appliance even if it is unresponsive. When that happens contact support right away. https://support.quest.com/create-service-request

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I second Josh_H's answer: call support right away when you encounter such an issue.
Answered 01/26/2018 by: JasonEgg
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