If we define a field in Help Desk view of a ticket as required, is their any way to have the (required) or an asterix * display to indicate which fields are required on close?
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No there isn't that functionality.There is a bug logged about this already. Feel free to contact support to add your vote to the bug.

Since you know which fields have this characteristic then, as a workaround, you could re-label the fields and put your own asterisk on them in the name portion.
Answered 11/22/2009 by: GillySpy
Seventh Degree Black Belt

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Landho, I would encourage you to submit Feature Request tickets to KACE, as Gerald has suggested, whenever you want the KBOX to do something that it currently cannot. I have also wondered why there is not (required on close) next to this type of field. I'm going to submit a Feature Request ticket for this, as the more people that "vote" for a feature, the faster it gets implemented into the product.
Answered 11/23/2009 by: airwolf
Tenth Degree Black Belt

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