Am tasked to create  below  New Joiner Process and the associated steps/actions

 1.       Requestor accesses the Self Service KACE Portal


2.       Creates New Ticket


3.       From the Dropdown List under Queue -> Selects User Account Creation


4.       Requestor Populates the Required Information including the Manager for “Approval”


5.       Request is Sent to Manager for Approval


6.       Once Approved, Tickets Rules Apply:


a.       RULE 1: Based on the Location selected in the User Account Creation Form, a Ticket is created in the respective Location IT Queue with field level details of the User Account Creation ticket in the description field of the Location IT Queue and a Link to the User Account Creation ticket


b.      RULE 2: Based on the Software’s selected in the User Account Creation Form, Emails are sent out to respective Department Contacts e.g


                                                             a.      hr@company.com


                                                             b.      procurement@company.com


                                                            c.      it@company.com


                                                           d.      finance@company.com



7.       If no action is taken on the ticket in 3 days’ time, auto-escalation of the ticket to support@company.com 

Any solution will be highly appreciated


1 Comment   [ - ] Hide Comment


  • I'd like to do something like this as well. Anyone have any ideas?
Please log in to comment

There are no answers at this time
Answer this question or Comment on this question for clarity