KACE Product Support Question
Help Desk Ticket Submitted via E-Mail - Convert to Process Automatically?
03/03/2015 2453 views
We are working on automating our current manual process of adding/removing users from our system. We currently have a queue for Workforce related issues with a group of processes based on the action (New Hire, Departure, etc.) to notify other areas and departments of their duties.
Anyway, this is working fine for us, but it involves a manual step we're attempting to automate. Rather than have an employee create a new process and complete all the information, we've successfully generated an email from another product using the syntax in the admin guide. It's able to fill in all of the information we need in the ticket. However, rather than a single ticket, we need this to be in the form of a process. We can manually convert the ticket to a process, sure, but that defeats the purpose.
Ticket Rules are the solution, I'm sure, but I'm not seeing an option built in to make this happen.
Does anyone have any experience with this?