Scripting Question

Help Desk after hours rules

06/03/2014 1778 views

I'm looking for a way to process tickets created after normal business hours or on the weekends differently than normal tickets, specifically I would like the notification group to be different than the day time support group (emailing cell phones/SMS rather than normal email channels), and providing a response indicating that after hours personel will contact shortly to assist. 

Does anyone have any insight on the best way to accomplish this? 


thanks for the help!



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