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Hardware Question


Having trouble downloading itunes for windows vista 64bit. states it will harm my computer. Any suggestions?

06/20/2012 1361 views

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I ran into an issue where every .exe file I downloaded was detected as a Virus. THe issue was actually two versions of AVG installed. If you don't have AVG then this might not apply to you.

First, check in your browser some have a spot where you specify an AV that could be pointed at the wrong location resulting in false positives.

1. Remove AVG (use the AVG Removal Tool if you can't get rid of it.

2. Go to C:\Program Files (or x86) and delete the AVG folder

3. Reinstall AVG and it'll work

Hope it helps!

Answered 10/31/2012 by: Modki
White Belt

0

The Apple download pages default to providing for the OS you're using rather than a single page saying "hey download any version from here"

Answered 06/27/2012 by: leegend
Orange Belt

0

you can try downloading on a different computer and place on a usb stick.  Sounds like UAC, defender or AV blocking it from download.  check your windows logs and it should tell what is stopping this.

Answered 06/21/2012 by: SMal.tmcc
Red Belt

  • Our Symantec Network Threat Protection will do that to us now and then and we have to add an execption. Like philologist mentions, make sure the site is right not spoofed, do not link thru ohters sites go directy to the source http://www.apple.com/itunes/download/ and look down the page for the 64 bit installer, currently http://support.apple.com/kb/DL1427

    try a different browser
0

  While I have no love for iTunes, unless you are downloading it from somewhere other than Apple it shouldn't be inherently marked as dangerous.

  I would definitely check UAC, Windows Defender, and your antivirus as SMal.tmcc mentions, but that message wording sounds suspiciously like it is likely being blocked by your browser security settings for downloads.  For example, in IE9, you can change most of these in the Security tab of Internet Options.

Answered 06/21/2012 by: philologist
Red Belt

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