Has anyone had an issue with a system image that is stuck on "Finalizing image" when trying to upload to the SDA?

I tried to upload a system image, it failed on the desktop, and the SDA is just saying "Finalizing image" now.  i don't see an option to stop the process and i don't want to reboot the SDA while it's trying to finalize the upload.  

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Answers (2)

Posted by: ChorreraTownTech 10 months ago
Yellow Belt

Hi, unfortunately there is not much that can be done at that point since the SDA doesn't have any option to stop a capturing process.

If rebooting is not an option, I would suggest creating a Case with support to see if they can kill the process.

In order to avoid similar problems in the future, please keep this document handy: 


  • i rebooted the SDA and the "finalizing image" status changed to "interrupted because SDA rebooted". i deleted the instance afterwards.

    it's seems that if the image capture fails the SDA still tries to finalize the upload. i wish they would include an option to kill the process when this happens. i did give it more than 24 hours to see if the status changed, but it didn't so i decided to reboot the SDA. i could have "deleted" it while it was in the finalizing image status, but the Quest best practices say not to delete an image while performing a capture. - josed558 10 months ago
  • just an update on this. I had another issue were the image was stuck on Optimizing Manifest after i tried uploading a new image. The Quest Rep had me go on he K2000 appliance > select the image > Choose Action > delete; delete seems to be the cancel option. I would still submit a request for support if this happens. - josed558 3 months ago
Posted by: ChorreraTownTech 10 months ago
Yellow Belt

That is a good one, I'd post that idea in user voice


So maybe Kace Dev can add a 'cancel' button to avoid this kind of problems. 


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