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KACE Product Support Question


Has anyone been able to update an Asset ticket with information from an Incident ticket

11/16/2020 78 views

wondering if anyone has been able to create a custom rule that takes a value in an incident/request ticket and update the information in the related Asset. 

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Yes, I have done this. We have a queue used for purchase requests and I have a rule that adds the ticket ID to a custom field in the asset that holds purchased items. This was all setup before the SMA had the Purchases asset type.

Answered 11/18/2020 by: chucksteel
Red Belt

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Put simply with a ticket rule, you can extract the data from the ticket then update the asset record, as long as the asset record is linked or identified in some way.

Answered 11/18/2020 by: Hobbsy
Red Belt

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