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Best Practices Question


Has anybody used the KACE system for tracking of IT development requests?

08/08/2017 453 views
I was wondering if anybody has customized a queue for purpose of having users submit requests for IT development (in-house programs), new application request or modification to existing ones including custom report requests.  I was thinking I could potentially use Kace for this purpose.  Allowing users to place their requests and once approved assign it to programmer.  Once ready for implementation upon obtaining proper approvals, I can submit a change request to change control approvers.
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  • Were you able to come up with a solution for this? I was hoping to do something similar with Change Management.

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