Handy Request Template

I want to update two link fields in a handy request template in a parent IT Request.  But because some fields are required, when I save the changes, system prompts me to update required fields, which need to be left blank.

Is there a way around this, or do I need to re-create the template?


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Answers (1)

Answer Summary:
Posted by: chucksteel 3 years ago
Red Belt

Top Answer

You will have to update the fields to make them not required. If they need to be required on the parent ticket it is possible to create a rule that will check to see if the ticket is a parent and if those fields aren't filled in you can notify the technician that they need to enter that information.

  • Thanks chucksteel - worked like a charm! - sonjan 3 years ago

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