Guide for Custom View in K1000 v6?
Is there a guide available for how the Custom View options work in KACE v6? We just upgraded from v5.5, and my carefully crafted custom views no longer work correctly. It looks like some options are gone (ie. can't use 'matches REGEX' for Category), and I'm thoroughly confused by how the Groups work, and what exactly the AND/OR option at the end of each line means. Does it apply to that line? The next line? I keep changing options to try to figure it out, and it's not making any sense.
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Posted by: Pulpitude 7 years ago
Posted by: reneed33 7 years ago
In a lot of my Ticket Custom Views, I start out with something like this:
"Status" IS NOT "Closed" AND
Then I add a group like this:
Owner user name = "username1" OR
Owner user name = "username2" OR
or it could be a group referring to multiple types of categories:
Category = "printer" OR
Category = "phone" OR
Does that help at all? Maybe you could post what you are trying to view and we can assist?
My understanding is the the AND/OR is applied to the same line it is on. AND means the condition must be met.
So if I say I need to see a list of all ticket modified today and categories that are red or green. I would probably do something like this:
Modified = 'During Today' AND
Category = "red" OR
Category = "green" OR