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GPO error Active Directory

I am getting an error when I try to add an MSI package to my Active Directory GPO.

"Add operation failed. Unable to upate the software installation information in the Active Directory. Make sure that you can communicate with the Active Directory".

I am communicated with AD just fine. The vendor released a new version and changed the MSI. Is there something in the property table that I can modify? or any other reason this is happening? I am not finding much help on the web. Thanks!

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Answers (5)

Posted by: MSIPackager 14 years ago
3rd Degree Black Belt
0
Is there an issue with the length of the filename / sourcepath?
Posted by: lamarx43 14 years ago
Senior Yellow Belt
0
Thanks for replying to me. I copied another MSI package into that directory with a even longer name and that one has no problems attaching to the GPO. I wish it was just the path length!

The software I am trying to deploy is CCH Teammate R9. I have had no problems with the three previous versions from them but I am convinced they did something different this time. I used the same method of extracting the Admin install from the downloaded MSI. Not sure what the company did different when wrapping the MSI.
Posted by: MSIPackager 14 years ago
3rd Degree Black Belt
0
Ok... are the standard properties (productname, version, productcode) all ok? Might be worth checking the summary information stream too...

Guess you could raise a support call with th vendor.. hahaha I can't believe I just said that!

Cheers,
Rob.
Posted by: lamarx43 14 years ago
Senior Yellow Belt
0
[font="times new roman"]Hey Rob, in desperation I contacted the compay and for the first time ever I got a legit response on first attempt. Turns out they used installshield while previous versions used the wise installer. They directed me to the property table to change a value and add a condition to some of the custom actions. Thought I would post it out here in case someone else runs into this problem. Thank you for your responses [:)]
Posted by: MSIPackager 14 years ago
3rd Degree Black Belt
0
Nice work.. you can always post the details in the package KB if you like. [8|]
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