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Systems Management Question


Go directly to a Service Desk queue based on DNS Name

09/28/2020 129 views

So, we are thinking about utilizing the service desk so that different departments can have queues for special functions.  I do not want the employees to be confused when they login to send in am IT Help Desk ticket vs a Customer Service call ticket.  Is it possible on the K1000 make going to helpdesk.myco.com go to the IT Helpdesk queue and service.myco.com go to the Customer Service queue automatically?


I do not mind Admins having to select queues because they should know what to do.

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short answer no. 

But with the groups and rights you can only show the end user his "own" queue and not the other queues where he should not open SR.

Answered 09/28/2020 by: Nico_K
Red Belt

 
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