KACE Product Support Question
Get arround RE: in subject line of reply to ticket
08/19/2016 1433 views
When a ticket is created In the Kace Service Desk an email is sent with the ticket number at the front of the subject line. When the user replies with Outlook RE: is appended to the subject line and a new ticket is created. Is there any way to scrub the RE: or tell Kace to ignore it?