Systems Management Question
Free real time reporting solution
I am looking for something similar to Microsoft reporting services to where i can build a report and have it run a refresh every 5 minutes. so our techs can just look up and see what tickets have come in. I don't need anything fancy just something to run off an old computer that has monitors attached.
Answer Chosen by the Author
What version of the SMA?
Is your SMA behind the company firewall?
You can use the API or access the MySQL DB to get ticket information.
I would not recommend allowing remote DB access if not behind firewall.