We are having an issue running Tableau Desktop 4.1 in SoftGrid. When it was sequenced, the application was launched but not activated. Now each user that launches the application via SoftGrid seems to have issues activating - it either takes a long time to connect or it will "revert" back to an unactivated state after a few successful launches and prompt for the activation code again.

I know the Flexnet license is only needed at launch time and could be shutdown with a script. Should the Flexnet service also be installed on the base machine? Multiple users are sharing the computer with the Tableau application.

The Tableau vendor had the following questions:

Tableau Desktop uses FLEXnet licensing to control application access. Each time the application is launched, the application checks the license information stored on the system to insure it has not expired. Our licensing model also requires registration, so that is checked after the license is validated - unregistered users will be prompted to register. The licensing requires internet connectivity to make the initial activation, but from that point, it will not connect to the licensing server unless the user is activating another license key or refreshing an existing key. The registration passes the information to our licensing server when initially completed and stores the data for a user on the system. We do have an offline activation option for systems not connected to the internet. It is a manual process of sending an activation request file generated by the application and receiving an activation file from Tableau to complete the process.
The actual Desktop licensing model is a named user license - i.e. typically that means one license is purchased for each user. It sounds like in your environment, you are using a single machine with the application and allowing multiple users to access the application.

Thanks in advance,

Brian Brandon
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Locally installing the service might work but FlexNet is known to have issues with App-V. Adobe CS3 requires a volume license install to work because the other FlexNet licensing method does not work.
Answered 02/10/2009 by: kkaminsk
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