I have a custom field that is created in each user inventory that will should what version of IE they have. But the problem is that it only hitting 1256 out of 1685 pcs. what am I doing wrong. Gl4vy6.jpeg

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  • Do you have Linux or Macs in your environment? Do all 1685 PC's check in on a regular basis?
  • all Microsoft PCs some windows 7 and some xp
  • Have all 1685 machines checked in? Custom fields will only update on client check in so if some aren't/haven't checked in, it won't update for those inventory items.
  • Try running the this through the inventory search screen first
  • I ran force update on one PC I saw was not there and still does not put it in costume field
    • Manually check the registry on that machine and see what the value is.
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Community Chosen Answer


I found the registry to get the version information to be quite unreliable.  I used this instead, it should work on Win7 and WinXP, 32 and 64 bit.  I used this very successfully when needing upgrade IE at one point.

FileInfoReturn(C:\Program Files\Internet Explorer\iexplore.exe, FileVersion, TEXT)

Answered 12/03/2014 by: kscott
White Belt

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Answer this question or Comment on this question for clarity


I am not sure why are we using custom inventory field to get the IE version.


IE_version property is available from/after  5.5 version

Try to pull the report from above and see if that helps .

Answered 12/07/2014 by: rock_star
Second Degree Black Belt

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