KACE Product Support Question

Find allocated licenses without the software installed

02/10/2015 2155 views
Okay I'm new to KACE. Anyway, I've been trying to figure out how to run a report to find machines with allocated licenses that don't actually have the software installed. Preferably a little lenient as we may have some installs of Office 10 covered by Office 2013 licenses and some Acrobat installs covered by higher version licenses as well, but this is not necessary. I can weed out the one with higher licenses if it really came down to it.

Any ideas would be greatly appreciated.
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  • If I read between the lines here, I think you are saying that you want to identify machines that have do not have software installed, so a machine with 2010 installed using downgrade rights from 2013.

    When you create a license asset you can actually match it up with another piece of software in the catalog. So if you have no 2013 installed at all, but you have had to buy it as it is the latest version. Just create the 2013 license and associate it with the 2010 app in the catalog, maybe put a note in the license to say why it has been done.

    That way when you upgrade to 2013 you just need to change the link in the license file.
  • Actually I'm looking for Licenses that are allocated where the software is not installed. Say a PC had Office 10 installed, employee quit and PC was reallocated to another employee that does not use Office. Now no Office is installed yet the license is still allocated to this machine.
  • So you may want to consider using the "Approved for Device" field within the license record. In that data field you can select the Device that is authorised to have the license. This also means that any devices showing that software in the catalog, that is not showing as an approved device within an associated license will show up on the reports

    Software Catalog - Not Approved Software Installations and
    Unapproved Software Installation
  • Yes, but I'm looking for ones that already have the license allocated and software is not installed. I was looking for more of a report option to reveal the issues already in place.
  • You can show a device as "approved" even if it doesn't show the software installed?
  • I can allocate a license to any machine. Heck I can have a machine with RHEL and allocate an Office 2013 license to it. I haven't looked at the "approved for device" setting yet. Here's my issue. I have employee 1 that had a laptop. They have left and we have since wiped the machine to reallocate it. Now this machine has licenses for Office, Adobe and AutoCAD allocated to it, but the technician that wiped it never removed the allocated licenses. Now it's been months or years without proper procedures being set up and I walk in to a shop that machines in multiple locations around the world with licenses allocated that either have no software or at the very least not that software installed. I need to find these stray licenses.

    I see this "approved for device" being little more than more information to keep track of and update every time we reallocate a device. that same device may or may not get the same software and now I have one more area to change. That's neither here nor there though. Right now I am just looking for a way to find the stray licenses.
  • Sounds like your allocation list/process pre-dates your KACE installation or you haven't setup anything for license allocation in KACE, if either of those are fact - then there is nothing for KACE to compare to 'license is allocated to PCs' for reporting.

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