Hi All

I have two request to customize Queues in dell Kace 1000 to get more benefit.


First, I want to put mask on field to enforce the user to put specific data in field  

Like putting IP.

I need the mask like this (, and the user must fill the last two parts of the IP.


Secondly, I want to create automatic title using drop down lists when user create ticket, because I went standardize title and can’t user change it.

For example I have two drop down lists



The title will be automatically contain Branch and Department when user choice what is the branch and Department.


That’s all

Thank you...

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Answer this question or Comment on this question for clarity



Unfortunately, these aren't currently possible.  Post these kinds of enhancement requests to the UserVoice forums.



Answered 06/09/2014 by: grayematter
Fifth Degree Black Belt

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