KACE Product Support Question

Field level help

09/09/2018 277 views
I would like to add "field level" help for KACE users so they understand what the purpose of the field is and options for filling it out. Has anyone done this?
3 Comments   [ + ] Show comments


  • The only way I was able to accomplish this was to use custom fields text fields that were read only. I then placed these fields above or below the appropriate field on the ticket layout.
  • I have also done that for a few queues.
  • Thanks folks. A feature that is missing me thinks. I have a couple of fields that I would like to add help

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