KACE Product Support Question

failed to get kuid - failed to bluid the upload url -

10/30/2018 862 views
Hello everyone,
I would like to ask a question here in the hope that someone will be able to help me solve my problem.

We have a Mac that was no longer in the K1000 inventory. We recovered it, updated it and of course reinstalled the KACE agent. However, when installing the agent, several errors occur:

[2018-10-30.13:48:31][runkbot:BuildKbotUploadUrl      ] KBotScriptLog::BuildKbotUploadUrl - FAILED to get kuid!

[2018-10-30.13:48:32][runkbot:GetUploadURL            ] KBotScriptLog::GetUploadURL - Failed to build the upload url

[2018-10-30.13:48:32][runkbot:Upload                  ] KBotScriptLog::Upload - server [] failed to return valid upload path for kuid=[]: path=[]

[2018-10-30.13:48:32][runkbot:Upload                  ]                (returning without attempting to upload log file)

[2018-10-30.13:48:32][runkbot:Cleanup                 ] KBotScriptLog::Cleanup - Cleaning up log file [/tmp/1315-83e3-d0e6-65ed]

We tried to remove the agent, install it manually with the.dmg file.
We took out and reintegrated the computer into the domain.
We tried a provisioning agent that didn't work either.

Agent version:
If someone can check this post.. thank you in advance!

0 Comments   [ + ] Show comments


All Answers

Please check if the hostname is correct in the amp.conf file and is resolvable. 
Answered 11/02/2018 by: AbhayR
Red Belt

  • Hi,
    Thanks for your reply.
    The hostname is correct and also resolvable ...
    • Please check konea.log file in the same directory as amp.conf and see if there are any connection issues reported
      • the konea.log file does not appear in the folder... Is that normal?

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ