/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Extracting infromation

07/24/2017 693 views
I just wanted to know if someone emails an to a certain email in Kace
Would it be possible to extract the information from that email and populate the ticket fields?
2 Comments   [ + ] Show comments

Comments

  • For example if someone emails a ticket in to the Kace appliance. Would it be possible to have a ticket rule setup that extracts the information from the email and populates the required fields?
  • Would anyone have any examples they would be able to provide?

All Answers

0
this is what Custom Ticket Rules are for.
In addition there are different variables you can set in the email.
(like @owner=poor.guy@company.com sets the owner of the ticket directly to the user with the email poor.guy@company.com if no custom ticket rule overwrites this)
Answered 07/24/2017 by: Nico_K
Red Belt

0
Yes, provided that you can use standard SQL query functions to find and extract the information. There is only so much that you can do with SQL string functions for extracting specific data from text, however.
Answered 07/26/2017 by: chucksteel
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ