Miscellaneous

We have ran into a very strange kind of problem. When Sugar Sync is running in background and we try to right click any file/folder on computer, we are presented with big fat message of explorer.exe crash. Following is the dump of the crash

Problem signature:

  Problem Event Name:BEX64

  Application Name:explorer.exe

  Application Version:6.1.7601.17567

  Application Timestamp:4d672ee4

  Fault Module Name:SugarSyncVFSNamespace64.dll_unloaded

  Fault Module Version:0.0.0.0

  Fault Module Timestamp:536923dc

  Exception Offset:000007fef2ead418

  Exception Code:c0000005

  Exception Data:0000000000000008

  OS Version:6.1.7601.2.1.0.256.48

  Locale ID:2057

  Additional Information 1:9968

  Additional Information 2:9968fd666a6ed58efbbe53652b5b6bd1

  Additional Information 3:24a1

  Additional Information 4:24a1f2c5b2f2b5c4b0f8d6a1f0e7a74c

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

This issue was traced back to the vendor site to see if the application with the version provided to us has any known bugs. Refer the following web page for the entire conversation that took place between different users of the application and the support team of the application. 

http://sugarsync.hivelive.com/posts/13287de29f

However, all we could trace was users reporting the explorer.exe crash. though some non authentic forums have suggested issues which sound absolutely absurd to us, like mentioned below

a.    Start the computer in safe mode with command prompt.

b.    On the command prompt type “msconfig.exe” without quotation and hit enter.

c.    Then follow the steps in http://support.microsoft.com/kb/929135

Another solution mentioned on microsoft forum is as follows

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/problem-event-name-bex64-application-name/1125d6bf-6481-4fe8-9b6d-a67e7f611fc6?auth=1