Excluding closed tickets from "All Queues"
Hello,
Is there a way of excluding the closed tickets from appearing in the "All support tickets" queues, so we can see just open tickets for all support staff?
A way to "archive" would be even better.
Is there a way of excluding the closed tickets from appearing in the "All support tickets" queues, so we can see just open tickets for all support staff?
A way to "archive" would be even better.
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Answers (4)
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Posted by:
dave1kelsey
12 years ago
thanks, that work around isnt really going to be suitable for us with the number of support users we have.
Posted by:
steelc
12 years ago
I had everyone create an Open Tickets custom view during training as a way to show them how to create custom views. It would be nice if Kace supported public custom views so that I could create a custom view as the administrator and share it with all users.
Posted by:
cblake
12 years ago
There's an open feature request for that; please add your comments and votes: http://kace.uservoice.com/forums/82699-k1000/suggestions/1622307-ability-to-set-default-ticket-view
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