We are currently using Kace Quest K1000 and are looking to move on. I have reviewed ServiceNow and love some of the features including Incident Deflection, Agent Intelligence and Omni-Channel Capture. Additionally I love the flexibility of their management dashboards.
Has anyone moved from Quest K1000(formerly Dell Kace K1000) to ServiceNow and if yes, what are your positive thoughts and/or regrets? I would love to hear from you?
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