Emailing the Service Desk as the Service Desk email account not generating tickets
Does the Service Desk ignore emails from its own address by default? My service desk queue's email is email@example.com. I have a couple of monitoring utilities setup to email daily reports and it is using the firstname.lastname@example.org email to send out its reports, but the Service Desk ignore them and does not create a ticket.
I know the service desk is at least seeing them because I see the message come into the email@example.com mailbox and after a few minutes it changes from unread to read along with all the other emails that are correctly processed as tickets.