/build/static/layout/Breadcrumb_cap_w.png

Email to users that will search and find their already installed software

Can anyone tell me how to send a ticket out to a user that will pull their installed software?

Here is the example I am trying to automate.

Art,

Your PC model ( variable) is out of warranty we will need to schedule to replace it.  According to our records you have a Latitude 2500 with this software installed.

Variable or command line that would pull this user's installed data from Kace and list it in the ticket.


Thank in advance,

Charles




0 Comments   [ + ] Show comments

Answers (1)

Posted by: JasonEgg 11 months ago
Red Belt
0

Do you use the "assignee" field to tell which computer belongs to which user? Or do you use some other method? If the assignee field is accurate, that would make this process a whole lot easier.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ