KACE Product Support Question

Email to Ticket on K1000

09/28/2020 189 views

Trying to get this setup. Question I have is if I use an SMTP tester and have it send an email to the address of the queue on the k1000 appliance, shouldn't it generate a ticket in that queue? 

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All Answers

If it sends and email to the Service Desk queue email address, then yes.
Answered 09/28/2020 by: JordanNolan
9th Degree Black Belt

  • That is what I thought. If it didn't, are there any log files I could check to maybe see what happened?
    • you can use the built in tester and also can check the logs under Settings |Logs
      There are some special SD logs like Service Desk Incoming Mail Log and Service Desk Incoming Mail Error Log
      • Thanks man. I should have looked a bit more through the menu. I just assumed it was something I was going to have to find on the server using cli or something. Working on the last few projects, I wasn't expecting this kind of convince built into the web interface. :)

The senders email address must be linked to a kace user if the queue restricts who can log a ticket.

Answered 09/30/2020 by: paulfaz
Senior White Belt

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