KACE Product Support Question
Email notifications to ticket owner for open ticket > 30 days
10/23/2017 720 views
I need help guys, I have apriority item called Suspended, this priority item is to be used for tickets that will remain open due to waiting for project or enhancement, therefore no SLA will be set for it, but I need a monthly email notification to ticket owner if the ticket is not closed, so that it is not going to be forgotten. Regardless if it has been modified or not as long as it is still open every 30 days email notification if not closed. I appreciate your help.