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Miscellaneous Question


Email notification

01/22/2019 506 views

Hi everyone,


I'd like to change my email notification to get something more clear.

I checked a bit but didn't found a thing about what variables i'm supposed to set.

For information I'd like to have

the title

the description

the submitter name, i've found : $ticket_submitter_name

the creation date

the sates and the last comment.


Thanks for your feedback.

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Comments

  • Are you using the system rules or custom rules for your notifications?
    • I'm using the system rules for the moment.

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When on the Service Desk Email Notifications page, click "Need Help" on the right side of the screen. Click the link for "Configure Email Templates". Scroll down to view the list of available tokens.

Answered 01/23/2019 by: chucksteel
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