Email IT on Ticket Creation
Look I am fairly new to this and need to be able to deploy the service center by Tuesday of this coming week.
k1000 notifies of ticket closing and satisfaction rating but I need it to notify when a ticket is created and I have no idea how to do this.
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Posted by: chucksteel 4 years ago
Service Desk, Configuration, Select the appropriate queue. Under Email on Events check the appropriate checkboxes and modify the email templates.
Option two is custom rules, they are further down on that page. Here is a KB article that is helpful for this: