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KACE Product Support Question


Email IT on Ticket Creation

03/02/2017 4573 views
Look I am fairly new to this and need to be able to deploy the service center by Tuesday of this coming week.

k1000 notifies of ticket closing and satisfaction rating but I need it to notify when a ticket is created and I have no idea how to do this.
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1
Two options:
Service Desk, Configuration, Select the appropriate queue. Under Email on Events check the appropriate checkboxes and modify the email templates.

Option two is custom rules, they are further down on that page. Here is a KB article that is helpful for this:

Answered 03/03/2017 by: chucksteel
Red Belt

  • The first is no good I will check on the second and get back with you

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