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KACE Product Support Question


Email header

01/05/2011 2488 views
Is there a way to read the email header of a ticket created via email? either at the time the ticket is created or after the ticket has been created?
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No it isn't on the kbox side. If you were using a mailbox to stage it then you could see the mail there. The subject becomes the title, the from becomes the submitter (if matched to a submitter by email), the to determines that queue it goes to.

What business problem are you trying to solve?
Answered 01/05/2011 by: GillySpy
7th Degree Black Belt

0
We are forwarding mail from a gmail account directly into the kbox smtp server. We also use Postini services for spam and archiving. I need to know if the mail is coming from Gmail servers or Postini servers so I can lockdown the firewall rule that is allowing the mail to get to my kbox. I would be able to easily tell if I could access the email header.
Answered 01/05/2011 by: van.k.jones
Orange Belt

0
would looking at the exim (SMTP server) log on kbox help? If so you can download the logs from settings->support->ts tools->download logs.

The exim log is called "mainlog"
Answered 01/05/2011 by: GillySpy
7th Degree Black Belt

0
That log gave me the info I needed. I was just thinking that locking down smtp traffic to my kbox from only Gmail servers is still fairly wide open. Will the Kbox reject any mail sent to an email address not specified in the queue configuration?
Answered 01/05/2011 by: van.k.jones
Orange Belt

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