Email alert when an Agent is off
Does anyone know of a way/work around to have an email or notification sent out when an agent is offline.
Our users have their computers on 24/7 and anytime one of them shuts off for any reason, they would like to know.
Answer Chosen by the Author
You can create a notification task that runs every 15 min minimum to send an email alert
for some reason I cannot post screen shot
under reporting you can setup a device notification schedule task.
in the filter for that you would use device name and agent connected is false and set how often you want the SMA to run the task