Can you still send a ticket directly to a queue on the K1000 server (meaning deliver it directly to the local Exim instance), or does the newest version of this appliance require you to fetch tickets from a POP3 or SMTP server that houses an inbox for your support queue?

I'm asking this because I've upgraded one of my K1000's form 5.5 to 6.0 and can no longer contact it at port 25.
3 Comments   [ - ] Hide Comments


  • Yes, it should still work. You can test by sending an email to the Email Address of the Queue.
    (Not Alternate Email Address)
  • Yeah that's what i figured, but oprt 25 does not even seem to be listening on my appliance after the upgrade.
  • Can someone tell me where in 6.0 you enable the appliance's ability to receive email via SMTP from clients.
Please log in to comment

Answer this question or Comment on this question for clarity


I believe that SMTP is always enabled.  You can set the SMTP server in the konfig menu at the console or in the GUI at Settings>Network Settings I believe. 

Use the Incoming Mail test here:  https://support.software.dell.com/k1000-systems-management-appliance/kb/111731

If you are still having trouble, submit a support ticket.
Answered 11/20/2014 by: jknox
Red Belt

Please log in to comment