Duplicate Machines
I have a few machines that show up 2 and 3 times in inventory. I can delete them but after a day or 2 they are back. All of them are laptops that are docked and undocked throughout the day so they are getting a LAN and Wireless IP several times a day.
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Posted by:
afzal
13 years ago
What is the version of your Kbox ?, Are you doing some Windows Domain Join / DisJoin activity. I think this is a known bug you there is patch available on http://support.kace.com/userui/advisory_detail?ID=95 , NoDupDetect.bin.
But i strongly recommend you to consult KACE support before applying this Fix.
But i strongly recommend you to consult KACE support before applying this Fix.
Posted by:
Tetravaal
13 years ago
Since I dont have a KACE support login I cant see the link posted above, but there is a article out on the web that covers this scenario as well.
In your case it would appear that when the user undocks the system establishes a new connection back to the KBOX before the previous one times out. This new connection is on a different MAC (wireless) so the appliance assumes its a new system and generates a new asset.
http://www.kace.com/support/kb/index.php?action=artikel&cat=3&id=673&artlang=en
There is a setting to disable this so that it wont create the assets, just see the link above.
Thanks,
Tetravaal
In your case it would appear that when the user undocks the system establishes a new connection back to the KBOX before the previous one times out. This new connection is on a different MAC (wireless) so the appliance assumes its a new system and generates a new asset.
http://www.kace.com/support/kb/index.php?action=artikel&cat=3&id=673&artlang=en
There is a setting to disable this so that it wont create the assets, just see the link above.
Thanks,
Tetravaal
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