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Duplicate Machines

I have a few machines that show up 2 and 3 times in inventory. I can delete them but after a day or 2 they are back. All of them are laptops that are docked and undocked throughout the day so they are getting a LAN and Wireless IP several times a day.

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Answers (2)

Posted by: afzal 10 years ago
Fourth Degree Green Belt
0
What is the version of your Kbox ?, Are you doing some Windows Domain Join / DisJoin activity. I think this is a known bug you there is patch available on http://support.kace.com/userui/advisory_detail?ID=95 , NoDupDetect.bin.

But i strongly recommend you to consult KACE support before applying this Fix.
Posted by: Tetravaal 10 years ago
Senior Yellow Belt
0
Since I dont have a KACE support login I cant see the link posted above, but there is a article out on the web that covers this scenario as well.

In your case it would appear that when the user undocks the system establishes a new connection back to the KBOX before the previous one times out. This new connection is on a different MAC (wireless) so the appliance assumes its a new system and generates a new asset.

http://www.kace.com/support/kb/index.php?action=artikel&cat=3&id=673&artlang=en

There is a setting to disable this so that it wont create the assets, just see the link above.

Thanks,
Tetravaal
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