KACE Product Support Question
Due Date - From Parent Ticket to Child Ticket
02/25/2015 2121 views
Looking for a way to get items to flow from a Parent Ticket to a Child Ticket - specifically the Due Date field. We have a Parent ticket for new hires/changes/terminates, that when submitted, creates 3 child tickets, which are farmed out to different members in the IT team. The Due Date is not coming through for some reason, and is vital to the ticket.
FYI - I do not know SQL at all - so be gentle....lol.