KACE Product Support Question

Drivers catalog Dell updates unavailable.

07/02/2020 297 views

O Catálogo de atualizações da Dell não está mostrando os drivers de notebook e desktop, apenas servidor.

Driver labels are also not available.
What can it be?



5 Comments   [ + ] Show comments


  • Same issue, Tried re-downloading the catalog. Looks like an issue with the dell feed...
    • Good to know that someone has the same problem.
      Thank you
      • the issue is right now known, engineering is working on a solution.
        But please be kind and add english screenshots in future (because not all people can speak spanish, and many people ignore questions with unknown languages even if only screenshots are involved)
  • @Nico_K
    Is there a Quest KB article available or you know a defect ID from Quest to the related issue
    • there is a defect ID but I am currently on tour and cannot review. Probably also documented, if not nex week, when I am back you can get the KB ;)
  • Gerhart, see here: https://support.quest.com/kb/321918/
    • The link doesn't work. I cannot find the ID in the Quest support portal either.
      • doesn't work for me either. Would be nice to get an ETA as no clients can get updates and it's a blocker for us right now
  • yes, the Article was removed for internal reasons.
    All affected, please open a SR with KACE support. There is a hotfix avaiable which can be added via support.
  • My case was resolved after opening a ticket on Kace support.

All Answers


@Leonardo Lucas
Good to know. That's perfect.

For everyone who still has the problem. As Nico_K wrote ... Quest fixes it via a Support Ticket.
But on the Quest page since July 15th a hotfix is ​​also available for download. So it can be installed in the KACE itself.

Defect-ID: K1-21053
KB Number: 322855

Link: https://support.quest.com/de-de/kace-systems-management-appliance/kb/322855/dell-updates-do-not-display-server-client-catalog-entries?kblang=en-US
Answered 07/21/2020 by: Gerhart
Green Belt

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