KACE Product Support Question
Does anyone that have the SQL code for a custom ticket rule that would sent out a notification to the ticket owner if the ticket has not had it status change from "New" to "In Progress" in specified time?
09/02/2015 1331 views
This option isn't part of KACE out of the box. Which was disappointing to me because a lot of companies take their SLA's seriously. KACE only has email notifications to the ticket owner if the ticket goes into overdue status. I need more options with ticket notifications.