Does anyone know the differences between "Owner Lable" and "Technician Label" in K1000 v9.0?
Hello everyone!
We are currently trying to setup the K1000 Service Desk. Does anyone know the differences between the "Owner Label" and "Technician Label" and how we should use them? I'm not able to find any documentation about them.
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Posted by:
chucksteel
2 years ago
Top Answer
Click that "Need Help" box on the right hand side.
Click Configure service desk queues.
Scroll down the page a bit.
Read this:
To allow specific technicians to edit or delete their own comments and attachments using labels, click Manage Associated Labels. In the Select Labels dialog box that appears, select one or more labels associated with the technicians that you want to select. Close the dialog box.
Posted by:
PortZero
2 years ago
All technicians can edit/delete comments entered by others (including attachments)
Allow all technicians to edit or remove comments added by others, including file attachments.
To allow specific technicians to edit or delete their own comments and attachments using labels, click Manage Associated Labels. In the Select Labels dialog box that appears, select one or more labels associated with the technicians that you want to select. Close the dialog box.
