Does anyone know the differences between "Owner Lable" and "Technician Label" in K1000 v9.0?
10/19/2018 303 views
We are currently trying to setup the K1000 Service Desk. Does anyone know the differences between the "Owner Label" and "Technician Label" and how we should use them? I'm not able to find any documentation about them.
Answer Chosen by the Author
Please log in to answer
Click that "Need Help" box on the right hand side.
Click Configure service desk queues.
Scroll down the page a bit.
To allow specific technicians to edit or delete their own comments and attachments using labels, click Manage Associated Labels. In the Select Labels dialog box that appears, select one or more labels associated with the technicians that you want to select. Close the dialog box.
Answered 10/22/2018 by: chucksteel