I want to disable HP Service Smart Install for HP LaserJet 400 M401. It installs the USB Mass Storage Device on the printer, but not the printer part. I am trying to install it using silent switch. But the install is failing due to Smart Install. I found few articles stating to use SiUtility.exe to disable Smart install in UTIL folder, but the CD which I have doesn't have any util folder. How do I disable Smart Install without using SiUtility.exe??

Need advise on this!!! 

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  • we had one of those models, gave the same problem of certain systems and worked fine on others. The only way we got that to work correctly was to set it up as a network printer instead of usb attached.
    • I want it to be set as USB attached
      • you may be able to update the firmware to fix problem, the update hp has did not exist when we dealt with this. The other thing you can try is to preinstall the drivers from the web prior to hooking up to computer.

        pick your os
        windows 7-32
  • Are you trying to install the printer without any of the utilities that come with it?
    • What utilities are you trying to refer?? I want the setup to be working as USB attached.
  • Utilities such as the ink level checker, 'order supplies online', etc. Most of the time I extract the drivers and ignore the setup programs that come with hardware. Most of it is bloatware and unnecessary. Audio & video devices are notorious for this.
    • Correct I am trying to install printer without any utilities. After some research I found that if smart install is disabled it would work. I need to test that.
  • Is it possible to disable the Smart Install via the USB interface ?
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Community Chosen Answer



In order to turn off the Smart Install service, you will need to use the built in menu on the printer itself.  Do the following:

Click Ok for the menu

Push the right arrow 3 times to get to the service menu

Then Push the left arrow (I think 3 times) to get to the Smart Install options

Then choose off.

Answered 12/10/2013 by: Tara-byte
White Belt

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