Direct URL for servicedesk tickets using ORGs

We use Kace's servicedesk in many different organizations.

When a ticket is created by email, the customer receives an automatic message from Kace.

In that message there is a URL for the ticket using the variable:


The problem is, when the customer clicks on the URL he is directed to the Organization that is currently active.

If he is logged in organization 1 and clicks on a URL that was submitted by organization 2, the URL opens the wrong ticket (or tries to open a ticket that does not exist)

Is there any way to solve this problem?

I also tried to modify the way I send the URL as follows:

https: //KACE/userui/ticket.php?ID=$ticknum

But I would need a URL that contains the organization, such as:

https: //KACE/ORG/2/userui/ticket.php?ID=$ticknum

Does something like that exists?


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Answers (1)

Posted by: Hobbsy 9 months ago
Red Belt

This is not possible, there does not appear to be any ORG info added into the queue. I am saying that from experience that Quest use a KACE system to record consultancy time and we get the links to go to the ticket. Those links only take us to the login and we have to select the ORG to login, how that would change if SSO was enabled I'm not sure. But as far as I can see this is not possible

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