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Best Practices Question


Direct Links to Help Desk broken with SSO

03/11/2015 1136 views
After enabling SSO for the K1000, direct links work only if the user has the help desk open already. When a user clicks on any link to the help desk they are forwarded to the ticket view page, if they click the same link a second time the correct page appears. This only happens when using kboxname/userui/... not when using kboxname/adminui/...

This issue happened in 6.2 and 6.3. I have contacted Support and they stated "At this time, there is no WebUI option to set the landing page when using SSO. If you like to make this a suggestion for a future release, please visit out user voice site.   https://kace.uservoice.com/forums/82699-k1000"

I am wondering if any one else is running into this issue using SSO and if so any suggestions or workarounds? I would like to have links to Knowledge Base articles (remote access to computer, checking voicemail remotely, wifi password....) instead of having users search for them. Also when a user gets an email that their ticket was updated it does not link directly to the ticket. 
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Upgrading to build 6.3.113398 resolved this issue
Answered 05/18/2015 by: jfields
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