Direct an email to a queue

Is there any way to direct an email submission to a specific queue that does not have its own email address for incoming emails?  Ive got it formatted to add the category and submitter but I dont see an email variable for queue.

I suppose if this isnt possible, I could target to a queue and use a rule to move it.... what a pain that will be.  Not even sure if it is possible.  I suppose the update could be something like

set hd_ticket.hd_queue_id = '3'  

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Answers (1)

Posted by: KevinG 1 year ago
Red Belt

The SMA will accept an email if the RCPT address has a matching Queue email address. Then, the routing/creation of a particular ticket is done using the RCPT.

You would have to create a Ticket Rule to move tickets to another queue based on some criteria. At this time, no token variable can be used for routing.

  • Thanks... yet another rule.. I bet I have 50ish rules.. its getting out of control. Management doesnt like paying for a 365 mail box for something like this. - barchetta 1 year ago

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