/build/static/layout/Breadcrumb_cap_w.png

Direct an email to a queue

Is there any way to direct an email submission to a specific queue that does not have its own email address for incoming emails?  Ive got it formatted to add the category and submitter but I dont see an email variable for queue.

I suppose if this isnt possible, I could target to a queue and use a rule to move it.... what a pain that will be.  Not even sure if it is possible.  I suppose the update could be something like

set hd_ticket.hd_queue_id = '3'  




0 Comments   [ + ] Show comments

Answers (1)

Posted by: KevinG 3 weeks ago
Red Belt
1

The SMA will accept an email if the RCPT address has a matching Queue email address. Then, the routing/creation of a particular ticket is done using the RCPT.

You would have to create a Ticket Rule to move tickets to another queue based on some criteria. At this time, no token variable can be used for routing.


Comments:
  • Thanks... yet another rule.. I bet I have 50ish rules.. its getting out of control. Management doesnt like paying for a 365 mail box for something like this. - barchetta 3 weeks ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ