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KACE Product Support Question


Different Patching Results-Kace1000

10/23/2015 1790 views
Hi All,

I have patched a system in my environment with "All Patches". The patches are installed in the system and the schedule is also completed successfully. But when i check the patch results it shows that the patched:630 as shown below.
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But when i select the PC and check the patches installed it shows a total as 315 as shown below.
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And when i check the PC the patches installed is shown as 252 at the bottom as shown below.
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Now, could someone tell me why is this difference??
1 Comment   [ + ] Show comment

Comments

  • have you rebooted. The patches can differ greatly after install prior to reboot

All Answers

0
I suppose this depends on whether or not this includes superseded patches. If KACE is installing all patches, then replacing some with superseded ones. Another possibility is that it's installing updates for applications other than just windows. 

How do you have the schedule setup? Is it setup to only deploy windows OS updates, and does that include older patches and superseded ones? Does your schedule also include applications? If it includes applications it won't display updates for the applications in the uninstall updates menu that you're viewing. The 252 patches. If you're including superseded ones, it may not
Answered 10/26/2015 by: Drave
Purple Belt

  • Thanks for your reply. My schedule includes all the patches.
0
What I would do is make at least 2 labels one for applications and one for OS patches. In both of those labels exclude any Superseded patches. Also be sure to exclude application installers from the patch label or it will install the applications on all devices in the device label whether or not they had the software before.
Answered 10/27/2015 by: Drave
Purple Belt

 
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