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Need to update bios or reimage?
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If you are seeing it in the K1000 computer inventory, I would check WMI first as this is how the KBOX gets inventory assuming you are using a Windows OS.

In a command prompt, run this: wmic get bios serialnumber

See what it returns. You might need to rebuild your WMI repository: http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx
Answered 03/23/2012 by: jknox
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I would try updating the BIOS first. If that didn't work, you could always reimage.
Answered 03/23/2012 by: WGM_Jeff
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What BIOS Version is it running? Manufacturer? You can access the BIOS serial number by running this command
"wmic bios get serialnumber" (Without Quotes)
Reply with the results
Answered 03/23/2012 by: Hammer1790
Second Degree Black Belt

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Or the machine was rebuild and what you are seeing is a new and old record. If the MAC address is the same, then its likely the same machine.
Answered 03/23/2012 by: jmaclaurin
Third Degree Blue Belt

  • Actually, I just had another thought. If you replaced the motherboard on that machine, some vendors (most that I know of) will provide a tool to update the bios serial number. Either way, just to be sure, find the machine in question and visually check it.
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