Software Deployment Question

Deploying an install with K1000

06/24/2020 173 views

I'm trying to install a software using our K1000 but I'm getting the following error.

The system cannot find the file specified. (Exception from Hresult 0x80070002)

Any suggestions?

3 Comments   [ + ] Show comments


  • Have you followed the Managed Installation best practice steps:

    1, Establish correct Software Inventory Item to upload msi file to
    2, Ensure target operating system is highlighted in software inventory
    3, Upload msi, exe or bat to inventory
    4, Test installation command
    5, Setup Managed Installation
    6, Test Manged installation
  • What software are you installing and how are you installing it?
    • It's an Outlook add-on. I've uploaded the .exe into the software and setup a managed installation with /qn /norestart /i parameters.
  • What is the installer package?
    • OutlookToolsInstaller.exe

All Answers


Your question is short of a lot of details that invoke questions. Is the installer the latest version? Is the outlook version compatible with the tool? Are the pre-requisites met on the target system? Have you tried manually installing the tool on a local system? Is the installer uploaded on the Kace SMA?

Answered 06/26/2020 by: egholm52
Senior White Belt

  • Sorry. yes it is the latest version of the installer, yes it is compatible with the outlook I pushing it to, yes the pre-requisites have been meet, yes I can manually install it and yes the installer is uploaded.

when running msiexec.exe the full path of the file is required. try adding %~dp0 in front of the .msi. example: %~dp0installer.msi. If the installer.exe is installing a multipart application, you can use the KACE path to the installer. Check a computer where the install failed. Also, when using an .exe installer the hidden switches can be displayed by running the .exe in a cmd window with /?. It will show the switches allowed to run with the .exe. Look for the quiet install switch.

Answered 06/26/2020 by: egholm52
Senior White Belt

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