After deploying the Kace 1000 agent to a Dell Venue 8, the system bluescreens and says "Your pc ran into a problem and needs to restart. we're just collecting some error info.  Then we'll restart your pc for you. PAGE FAULT IN NONPAGED AREA (SRTSP.SYS)"

And it does this in a loop...  Anyone have this happen?  The only way to fix this is by resetting the device.

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Answer this question or Comment on this question for clarity


SRTSP.SYS is a component of Symantec's SEP product if I'm not mistaken.

Have you attempted to boot in safe mode yet? I believe you have to hold the volume down button while booting - or something to that effect...

If you can get into it, I'd start by trying to repair the SEP installation...
Answered 06/12/2014 by: Michael4732
Purple Belt

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