Systems Management Question

Dell Updates on SMA 10.2

09/02/2020 151 views

We are currently running Kace 1000 SMA 10.2, and I just noticed that the Dell Updates are not working at all. It is running an inventory every Monday night to look for missing drivers, and then each day, it is supposed to download all missing files. However, there are only 19 packages in the catalog, and they are all for servers, yet all of our dell machines are either desktops or laptops. We did not have this issue on old builds of K1000 SMA. I have forced the catalog to refresh and download, and this has not solved anything. Has anyone else ran into this?

Answer Summary:
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  • These issues occur due to the failure of the system's failure. Firstly update your system's driver and then check the updation condition. We recommend you to always get your system drivers updated. You can do it by manually or by the online help

Answer Chosen by the Author


I believe that you may have ran into a known issue, which will require you to open a support ticket to have a hotfix applied to your appliance if required.

Answered 09/02/2020 by: KevinG
7th Degree Black Belt

  • Thank you KevinG. I created a ticket and they pointed me to this KB article: https://support.quest.com/kb/322855/dell-updates-do-not-display-server-client-catalog-entries
  • I confirm this is working. Thank you!

All Answers


If your Dell system is not upgrading, there can be some issues with your drivers. Firstly update your drivers then check the update condition. These issues occurs due to the drivers failure as driver responsible for all the updation of running the system

Answered 09/07/2020 by: Sanjeev9910
Senior White Belt

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