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KACE Product Support Question


Dell system inventory report failed

06/04/2015 2770 views
Quite a few or our machines have failed the inventory report collection recently.  The inventory xml appears to have been uploaded, but not processed, or maybe it is an older copy.  As such, the catalog comparison report is not populated.  I am unable to find more detailed logs of what may be happening.  If someone could point me ina  direction, I would appreciate it. 

Device Inventory Status as of  06/03/2015 18:36:00   'Failed' [View Inventory XML]
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  • I ran the inventory collector manually and received the following output:

    InventoryError lang="en">
    - <SPStatus result="false" module="MaserIE.exe -i">
    <Message>Inventory Failure: Internal Error: Get Inventory from LCL Failure</Message>
    </SPStatus>
    - <SPStatus result="false" module="MaserIE.exe -i">
    <Message>Invalid inventory results.</Message>
    </SPStatus>
    - <SPStatus result="false" module="psdup -i">
    <Message>Update Failure: Error Messages File not found</Message>
    </SPStatus>
    - <SPStatus result="false" module="psdup -i">
    <Message>Invalid inventory results.</Message>
    </SPStatus>
    </InventoryError>

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